You are a beneficiary of our Social Helpline

As a beneficiary of a Luxembourg Red Cross service, you are required to communicate personal data to us. The Luxembourg Red Cross attaches great importance to the respect of your private life and the protection of your personal data. This notice is intended to inform you of the use made of the personal data we collect, as well as the rights you have.

WHY DO WE PROCESS YOUR DATA?

Your personal data is collected and processed by the 2755 telephone service and the Social Helpline (referral and initial care social service) in order to provide you with the service(s)  that you contact us for, for statistical purposes and as an observatory of claimants’ needs.

WHAT TYPE OF DATA IS COLLECTED?

In accordance with the law, the Luxembourg Red Cross only collects data necessary for the execution of its missions. This is generally data that you have communicated to us. Other data may be generated or collected during your relationship with the Luxembourg Red Cross. The data collected is mainly:

• identification data (first name, surname, age, sex, ID number);
• contact details (postal address, telephone number, email address);
• banking and financial identification data (account number, applicant’s budget);
• special category/sensitive data (sexual orientation, health) only in relation to a specific request made.;
• lifestyle and consumption habits (consumption habits with an impact on health);
• household composition (marriage or partnership status, number of children);
• housing characteristics (type of housing, rent price, number of bedrooms);
• health data (physical health status, mental health status, risk behaviour);
• education, training, and qualification (academic training);
• profession and occupation-wage-evaluation-security (current job).

HOW LONG WILL YOUR DATA BE STORED?

Your data is kept for the time needed to achieve the purposes for which it was collected, for a maximum of two years for files without CRL financial assistance and ten years for files with CRL financial assistance applications.

WHO IS YOUR DATA SHARED WITH?

Your data is treated confidentially and is only shared with third parties where this is useful, necessary and in accordance with the law. These third parties may include other entities of the Luxembourg Red Cross, the competent administrations and authorities, as well as service providers, particularly in the case of IT outsourcing. In the latter case, we ensure that your data is stored and processed within the European Union.

WHAT ARE YOUR RIGHTS?

GemIn accordance with the law, you have the following rights:

• The right to information. We hope this notice has answered your questions.
• The right to access your data.
• The right to rectify your data if it is incorrect or outdated.
• The right to lodge a complaint with the National Commission for Data Protection (CNPD) if you consider that the processing of your data does not comply with the law.

In certain cases, and under the conditions laid down by law, you also have the following rights:

• The right to request the erasure of your data.
• The right to request the restriction of the processing of your data.
• The right to object to the processing of your data on legitimate grounds.
• The right to portability of the data you have provided to us (i.e., the right to receive your personal data on a machine-readable form), insofar as this is technically possible.

If you have any questions about the processing of your data or wish to exercise your rights, you can contact the Data Protection Officer of the Luxembourg Red Cross:

Croix-Rouge luxembourgeoise
Protection des données
44, boulevard Joseph II
BP 404 L-2014 Luxembourg
Email : rgpd@croix-rouge.lu

In order to comply with the regulations in force, we undertake to update this information notice whenever necessary.