As a beneficiary of a Luxembourg Red Cross service, you are required to communicate personal data to us. The Luxembourg Red Cross attaches great importance to respecting your private life and protecting your personal data. This notice is intended to inform you of the use made of the personal data we collect, as well as the rights you have.

WHY DO WE PROCESS YOUR DATA?

Personal data is collected and processed by the Migrants and Refugees Service of the Luxembourg Red Cross to ensure the initial reception of migrants, the accommodation, and the supervision of applicants for international protection. Personal data is also processed for the purposes of restoring family ties where necessary, managing activities organised by the service, and for statistical purposes.

Personal data is processed based on the public interest mission pursued by the Luxembourg Red Cross, except for the organisation of activities and the compilation of statistics, which are based on the legitimate interest of the entity. The processing of data of categories is necessary for reasons of important public interest and for the health and social care of the beneficiaries of the service.

WHAT TYPES OF DATA ARE COLLECTED?

In accordance with the law, the Luxembourg Red Cross only collects the data necessary for the execution of its missions. The types of data collected are mainly:

• identification data (first name, surname, registration number, file number, etc.)
• personal details (age, date and place of birth, sex, marital status, nationality, etc.)
• contact details (postal address, telephone number, email address)
• household composition (marriage or partnership status, number of children…)
• housing characteristics (type of housing, number of bedrooms, etc.)
• education, training and qualification data (academic training)
• data on occupation (current job, salary, evaluation, security)
• data on goods and services received and/or provided
• data relating to immigration status
• special category/sensitive data (health data, allergies…) only when necessary for health or social care or for reasons of important public interest.

HOW LONG WILL YOUR DATA BE KEPT?

Your data is kept for as long as necessary to achieve the purposes for which it was collected, and for a maximum of 3 years from the closure of the follow-up file.

WITH WHOM IS YOUR DATA SHARED?

Your data is treated confidentially and is only shared with third parties when necessary and in accordance with the law. These third parties may include other services of the Luxembourg Red Cross to ensure coordination and continuity of care, competent authorities, professionals involved in your care, as well as service providers, in the case of IT outsourcing. In the latter case, we ensure that your data is stored and processed in the European Union.

WHAT ARE YOUR RIGHTS?

In accordance with the law, you have the following rights:

• The right to information. We hope this notice has answered your questions.
• The right to access your data.
• The right to rectify your data if it is incorrect or out of date.
• The right to lodge a complaint with the Commission nationale pour la protection des données (CNPD) if you believe that the processing of your data does not comply with the law.

In certain cases, and under the conditions laid down by law, you also have the following rights:

• The right to request the erasure of your data.
• The right to request the restriction of the processing of your data.
• The right to object to the processing of your data on legitimate grounds.
• The right to portability of the data you have provided to us (i.e., the right to receive your personal data on a machine-readable form), insofar as this is technically possible.

If you have any questions about the processing of your data or wish to exercise your rights, you can contact the Data Protection Officer of the Luxembourg Red Cross:

Luxembourg Red Cross
Data Protection Officer
44, boulevard Joseph II
BP 404 L-2014 Luxembourg
Email : rgpd@croix-rouge.lu

To comply with the regulations in force, we undertake to update this information notice whenever necessary.