You are a beneficiary of the service Psy-jeunes

As a beneficiary of the Luxembourg Red Cross service Psy-jeunes, you are required to communicate personal data to us. The Luxembourg Red Cross attaches great importance to the respect of your private life and the protection of your personal data. This notice is intended to inform you of the use made of the personal data we collect, as well as the rights you have.

WHY DO WE PROCESS YOUR DATA?

Your personal data are collected and processed by the Luxembourg Red Cross service Psy-jeunes in order to respond to your requests, to organise and manage your care properly if necessary (planning of psychological follow-up, elaboration of the diagnosis, financial support) and to draft annual reports.

WHAT TYPE OF DATA IS COLLECTED?

In accordance with the law, the Luxembourg Red Cross service Psy-jeunes only collects data necessary for the execution of its missions. This is generally data that you have communicated to us. Other data may be generated or collected during your relationship with the Luxembourg Red Cross. The data collected is mainly:

• identification data (surname, first name, date and place of birth);
• contact details (postal address, telephone number, email address);
• family information (family composition, existence of brothers and sisters, holders of parental authority, etc.);
• data relating to education, training and qualifications;
• data relating to professional life, if applicable;
• data relating to health (general state of health, emotional and social development, behaviour, possible pathologies, etc.).

HOW LONG WILL YOUR DATA BE STORED?

Your data is only kept for the time necessary to achieve the purposes for which it was collected.

The data collected through the registration form is only kept if you are going to follow a therapy and is added to your file. Otherwise, the form is destroyed as soon as the annual report is completed.

Other personal data collected during the course of therapy is kept for a period of 10 years from the last contact with you.

WHO IS YOUR DATA SHARED WITH?

Your data is treated confidentially and is only shared with third parties where this is useful, necessary and in accordance with the law. These third parties may include the relevant authorities such as the National Children’s Office where your therapy is in their care. In general, you will always be informed precisely with which authorities the information is shared.

Your data may also be accessible to service providers, especially in the case of IT outsourcing. In the latter case, we ensure that your data is stored and processed within the European Union.

WHAT ARE YOUR RIGHTS?

GemIn accordance with the law, you have the following rights:

• The right to information. We hope this notice has answered your questions.
• The right to access your data.
• The right to rectify your data if it is incorrect or outdated.
• The right to lodge a complaint with the National Commission for Data Protection (CNPD) if you consider that the processing of your data does not comply with the law.

In certain cases, and under the conditions laid down by law, you also have the following rights:

• The right to request the erasure of your data.
• The right to request the restriction of the processing of your data.
• The right to object to the processing of your data on legitimate grounds.
• The right to portability of the data you have provided to us (i.e., the right to receive your personal data on a machine-readable form), insofar as this is technically possible.

If you have any questions about the processing of your data or wish to exercise your rights, you can contact the Data Protection Officer of the Luxembourg Red Cross:

Croix-Rouge luxembourgeoise
Protection des données
44, boulevard Joseph II
BP 404 L-2014 Luxembourg
Email : rgpd@croix-rouge.lu

In order to comply with the regulations in force, we undertake to update this information notice whenever necessary.